The American Society for Quality has recognized New Haven ASQ Section 305 for achieving the “Total Quality” designation in their SMP program. In addition we have also met the SMP Section Basics requirements.
The Section Management Process (SMP) is a tool utilizing the Plan-Do-Check- Act cycle of planning and implementing services and programs for the section and its members on a timely basis. It requires a prioritized management plan, documentation of activities and goals, and measurement of accomplishments and member satisfaction.
The award is recognition for participation and performance excellence. “Total Quality” is the highest award designation in the program.
Details of our process and program can be obtained from the SMP Chairperson or any board member.